STORE POLICY
Because We Care
At Aquaries, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns And Refund
How It Works
REFUNDS AND RETURNS: Due to the nature of our business, we do not accept any returns once the package is opened. If you received the wrong order send us an email immediately and do not open the soap. Once you open the product, we can not accept it for return or refund. Our soap products are very personal items and we are sure you understand why we can not accept returns.
Shipping
We are only shipping to U.S. addresses at this time including Puerto Rico. If you would like us to ship to another country, please inquire prior to placing an order. All shipping charges are calculated for U.S. addresses only. We ship using USPS Priority Mail, which takes 2 to 3 days from the time we ship. We normally ship within 48 hours of receiving your order. If we are out of stock on a particular soap, we will email you and ask if you would like to make another choice.
DISCLAIMER
About Our Policy
It is the responsibility of the user of our soaps to make sure they are not allergic to our products. Everyone’s skin is different and you must test soaps as you would anything else. If you are known to have sensitive skin, please test the soap on a small part of your arm for a few days prior to using it all over.
Aquaries